Choosing the right forum software? Is a forum needed?

Every community has a core somewhere, and it all depends where it would be most ideal. Many will choose a forum or discussion board, others will Use social media mediums, and some may use Discord or some other sort of real-time services as its core community hub. All comes down to the following… Will your game need a repository of historical information that can be easily indexed by search engines? Will your game need a central place for the viewing of news, patch notes/changelogs, and other important details? Does the community lack a common-place that serves as a central hub? […]

Volunteer/Paid Moderators For Forums/Discussion Boards – What’s better?

Let’s take a look at something that all community managers have to do at least once in their career… finding suitable, stable, and above all else, supportive users for your game company and/or game title(s) – on a volunteer basis to be a moderator of your community. Most of the time, finding the right folks for the task is rather tedious, as their posting habits and history may preempt them from even being considered in the first place. This is even more apparent when you have a mature community.

Involving the community in newsletters / Email Blasts

Community involvement is key in growth for new prospective customers and no less, customer retention. Especially more so with keeping the wider community in the loop with smaller-scale community events. As always, not everyone will subscribe to an email/newsletter, but it will provide an incentive for users to subscribe! Fast forward many months, or years down the road, not only do you have a subscriber base that can be quite large, you will likely retain a rather high percentage of users, new and old, that will still read the newsletter. Such will be extremely beneficial on upselling current customers’ new […]